Privacy Policy

1. Information We Collect

We collect information you provide directly when you:

• Fill out the free quote request form (name, email, phone, country, treatment)
• Register as a doctor on our platform
• Contact us via WhatsApp or email

We also automatically collect:

• IP address and browser type
• Pages visited and time spent on the site
• Referring website and search terms
• Device type (mobile, desktop, tablet)

2. How We Use Your Information

• To respond to your quote requests and connect you with partner dentists
• To send you appointment confirmations and follow-ups
• To improve our website and services
• To comply with legal obligations
• To send occasional promotional emails (you can unsubscribe anytime)

3. Google AdSense & Advertising

We use Google AdSense to display advertisements on our website. Google uses cookies to show ads based on your previous visits to our site and other websites on the internet.

• Google's use of advertising cookies enables it to serve ads based on your visits to our site
• You may opt out of personalised advertising by visiting Google Ads Settings
• You can also opt out via Network Advertising Initiative

Our Publisher ID is: pub-5723529650287374

4. Cookies

We use cookies to improve your experience. Cookies are small text files stored on your device. We use:

• Essential cookies — needed for the website to function
• Analytics cookies — Google Analytics to understand site traffic
• Advertising cookies — Google AdSense to show relevant ads
• Preference cookies — to remember your language selection

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

5. Google Analytics

We use Google Analytics to analyse website traffic and improve our services. Google Analytics collects data such as pages visited, time on site and general location. This data is anonymised and cannot identify you personally. You can opt out using the Google Analytics Opt-out Browser Add-on.

6. Data Sharing

We do not sell your personal information. We share data only with:

• Partner dentists — when you submit a quote request, your information is shared with relevant dental professionals on our platform
• Google — for Analytics and AdSense services
• Legal authorities — if required by law

7. Data Retention

We retain your personal data for as long as necessary to provide our services. Quote request data is kept for 2 years. Doctor profile data is kept for as long as the account is active. You may request deletion of your data at any time.

8. Your Rights (GDPR)

If you are in the European Union, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data ("right to be forgotten")
• Object to processing of your data
• Data portability
• Withdraw consent at any time

To exercise these rights, contact us at info@dentalkosova.com

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. However, no internet transmission is 100% secure.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies.

11. Children's Privacy

Our services are not directed at children under 13. We do not knowingly collect personal information from children under 13.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date.

13. Contact Us

If you have questions about this Privacy Policy, please contact us:

• Email: info@dentalkosova.com
• WhatsApp: +383 49 789 671
• Address: Prizren, Kosovo 🇽🇰